Welcome to our Privacy Policy page.

This policy explains how DMRC Pharmaceuticals  collects, uses, and discloses your personally identifiable information when you use our website, staging.dmrckenya.co.ke . By using our services, you consent to the collection and use of your information in accordance with this policy.

1. Information Collection and Use

1.1 Personally Identifiable Information
We collect personally identifiable information that you provide to us when you create an account, place an order, or interact with our services. This information may include your name, contact details, location data, and payment information.

1.2 Purpose of Collection
We collect and use your information to:

• Provide and improve our services.
• Process your transactions and fulfill your orders.
• Communicate with you, including sending promotional communications.
• Customize your experience on our Website.
• Enhance the security of our systems.

1.3 Access and Control
You have the right to access, correct, or delete your personal data. You may also object to the processing of your data. These rights can be exercised by contacting us through the details provided at the end of this policy.

1.4 Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and restricted access to your information.

1.5 Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

2. Use of Information

2.1 Personalization and Service Improvement
We use the information we collect to provide you with a personalized experience, improve our services, and deliver relevant content and advertisements.

2.2 Third-Party Sharing
We may share your personal data with:

• Third-party service providers who assist in processing payments, delivering orders, or providing customer support. These providers are bound by strict data privacy and security obligations.
• Affiliates and subsidiaries within our corporate group for the purposes described in this policy.
• Legal or regulatory bodies as required by law or in connection with legal proceedings.

2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your usage of the Website. This data helps us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

3. Data Protection and Privacy Rights

3.1 Compliance with Kenya’s Data Protection Act
We process your personal data in accordance with the Data Protection Act of Kenya, 2019, ensuring your rights to privacy, access, and correction of data are respected.

3.2 Patient Rights
As a customer of DMRC Pharmaceuticals, you have the right to:

• Receive accurate information about the products and services we offer.
• Have your personal and health information kept confidential and secure.
• Access, correct, or request deletion of your personal data.

3.3 Opt-Out Options
You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. Security Policy

4.1 Data Encryption
All transactions on the Website are secured using world-class encryption technology, ensuring the privacy and security of your personal information.

4.2 Internal Security Measures
We restrict access to your personal information to employees, contractors, and agents who need it to process your data. These individuals are subject to strict contractual confidentiality obligations.

5. External Links

The Website may contain links to third-party websites. DMRC Pharmaceuticals is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Website and indicating the date of the latest revision.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Telephone: 0743034468
• Email: [email protected]