Terms of Use

Welcome to www.dmrckenya.co.ke (the “Website”).
The following are the Terms and Conditions governing your purchase and use of products and services (the “Products”) from DMRC Pharmaceuticals via the Website. These Terms constitute a legally binding agreement between you (“the Customer”, “the User”) and DMRC Pharmaceuticals.

By accessing, browsing, or using any of the services or information on the Website, you agree to be bound by these Terms and Conditions. Please read these Terms carefully before using the Website. If you do not accept these Terms, please refrain from using the Website.

1. Eligibility
You must meet all of the following conditions to use the Services:

• You have attained at least 18 years of age.
• You are competent to enter into a contract under the Applicable Laws.
• You have a valid registered mobile number.
• You agree to comply with these Terms of Use.

If you do not meet these conditions, you must immediately cease using the Website and the Services.

2. Account Creation

• To use certain features of the Website (e.g., ordering Products, posting reviews), you must create an account with www.dmrckenya.co.ke (“MYDMRC Account”) and provide certain information, including your name, contact details, and delivery address. This information is stored in accordance with our Privacy Policy and these Terms.
• You must provide accurate and current information during registration and update your information promptly if it changes.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. DMRC Pharmaceuticals is not liable for any loss arising from unauthorized use of your account. If you suspect any unauthorized use of your account, notify DMRC Pharmaceuticals immediately.

3. Data Protection and Privacy

• DMRC Pharmaceuticals is committed to protecting your personal data. We process your personal data in accordance with Kenya’s Data Protection Act and relevant guidelines from the Ministry of Health and the Pharmacy and Poisons Board.
• We collect, use, store, and share your data only as necessary to provide you with our Services, comply with legal obligations, and improve our offerings. For more details, please refer to our Privacy Policy.
• Your data will not be shared with third parties except as required by law or for the fulfillment of your orders.
• You have the right to access, rectify, and request the deletion of your personal data. You may also object to the processing of your data under certain circumstances.

4. Price and Payment

• All prices on the Website include applicable statutory taxes.
• While we strive to ensure accurate pricing and product availability, errors may occur. We reserve the right to cancel orders due to such errors.
• Payments can be made via Mpesa (Till No. 829261 or Paybill 7082577), or cash on delivery.

5. Prescription Medication Policy

• Prescription medications will only be dispensed upon receipt of a valid prescription from a licensed physician. The prescription must be uploaded to the Website and approved by our qualified pharmacists.
• You or your caregiver must confirm awareness of the medication’s indications, side effects, and interactions. Always seek professional medical advice before purchasing or consuming any medication.

6. Use of Website Information

• The information on the Website is for informational purposes only and is not intended to diagnose, treat, or prevent any disease. Always consult a healthcare professional before making any medical decisions.

7. Cookies Policy

• By using the Website, you consent to our use of cookies to enhance your experience and for other purposes described in our Privacy Policy.

8. Disclaimer of Warranties and Limitation of Liability

• All products and services on the Website are provided “as is” without warranties of any kind, to the extent allowed by applicable law. DMRC Pharmaceuticals is not responsible for any damages arising from your use of the Website.

9. Website Availability

• We aim to provide uninterrupted access to the Website but do not guarantee it. The Website may be temporarily unavailable due to maintenance or technical issues.

10. Links to Third-Party Websites

• The Website may contain links to third-party websites (e.g., payment service providers). DMRC Pharmaceuticals is not responsible for the availability or content of such websites.

11. User Indemnification

• You agree to indemnify and hold harmless DMRC Pharmaceuticals from any claims or damages arising from your use of the Website or violation of these Terms.

12. Applicable Law and Jurisdiction

• These Terms are governed by the laws of Kenya. Any disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of Kenyan courts.

13. Severability

• If any provision of these Terms is found to be unenforceable, it shall not affect the enforceability of the remaining provisions.

14. No Waiver

• DMRC Pharmaceuticals’ failure to enforce any provision of these Terms does not constitute a waiver of its rights to enforce that provision.

15. Submissions

• You grant DMRC Pharmaceuticals the right to use any content you submit to the Website for any purpose. You must ensure that your submissions do not infringe on any third-party rights.

16. Termination

• DMRC Pharmaceuticals reserves the right to terminate your access to the Website for any reason, including breach of these Terms, without prior notice.

17. Changes to Terms and Conditions

• DMRC Pharmaceuticals may amend these Terms at any time. We will notify you of significant changes, and your continued use of the Website constitutes acceptance of the updated Terms.

18. Patient Rights

• You have the right to receive safe and effective medications, be informed about your medications, and have your privacy respected. DMRC Pharmaceuticals ensures that all medications are dispensed by a licensed pharmacist and that all health information is handled in compliance with Kenyan laws.